Do I need an on-site server to use EDMA?
No, EDMA Software is Cloud-based and will not require you to maintain an on-site server to host it. EDMA works best on Google Chrome and Firefox web browsers. We unfortunately do not support Internet explorer since Microsoft has stopped supporting it and although EDMA works on Safari, we find that Chrome and Firefox are our favourite web browsers for enhanced user experience.
Does EDMA have the ability to manage my staff schedules with holidays and sick leave?
Yes, EDMA has a full leave management module, that works with our scheduling module and has its own approval system. We are currently developing our Employee Self Service (ESS) and Leave Entitlement modules that will assist you with leave balances and employees will be able to request leave from their ESS mobile app and receive leave approval notifications.
Are my employees able to manipulate their clocking transactions?
No, employees don’t have access to their clocking transactions, EDMA software flags duplicate clockings for the user to investigate if an employee has excessive one directional clockings.
What level of security does EDMA have?
EDMA is hosted online in a secure data center that has built-in off-site replication, network bandwidth burst capabilities, and global redundancy across all network locations with mirrored server backups ensuring no down time.
Why should I use EDMA Human Resource Module, when I already have an HR software product?
Other time and attendance systems require you to manage the same employee information as you would manage in your HR software and payroll software, without the ability to consolidate into one system therefore duplicating or triplicating your work and HR departments inevitably fall behind with the mountain of paperwork to manage employees. EDMA has the ability to manage all your employee information online for both HR and Time & Attendance at the same time, reducing your administrative burden and using that information for managing your staff costs too, eliminating the need for multiple software vendors and only using EDMA for everything at one price which saves you more money.
Does EDMA integrate to payroll software?
Currently EDMA has payroll file export functionality which means, you can export a file in your payroll software format, and import it into your payroll software. The word integrate means to directly import information into another software. We can do this and have integrated with certain Sage products, however it depends on what the payroll software provider allows us to integrate with and how.
Can staff time sheets be imported into payroll?
Yes, our time sheets have multiple file export formats and can be imported into most payrolls. We currently have Sage, Pastel, Psiber and general Excel exports and if we don’t have a file format in our current export pack that you may require, we will create one for you, at no extra cost to you. We also create accounting package file exports for our Job costing module at no extra cost.
How quickly can we go live with EDMA?
That depends on you and your team. We are able to fully set up your system within 2 weeks provided all the relevant information that is required, is supplied to our onboarding teams; timeously. Once you have signed up with one of our sales team, he/she will set up a kick-off meeting to discuss the information required, in order to set your EDMA company up.
It is important that we receive payroll information accurately as the, backoffice set up determines your payroll export information
What information is required from my organisation, in order to set up EDMA?
EDMA is more than an average time and attendance system, it has the ability to manage your staff costs in real-time and therefore requires more information than most other systems on the market.
How quickly can we go live with EDMA?
That depends on you and your team. We are able to fully set up your system within two weeks from signed quotation or payments received, depending on your quoted solution and provided all the relevant information that is needed, is supplied to our onboarding teams timeously. It also depends whether you have signed up with us for modules that are still in development, we will work with you to determine a go live date based on your development needs.
Do you offer train-the-trainer training?
Yes we do, some customers prefer to have software champions that are trained to assist internally, especially if your business is large and might require many training sessions. By training a trainer, the company can save on billing, we are more interested in a relationship with our customers rather than charging more for support services and training sessions.
What kind of support do you offer?
Our support packages can be tailored to suit your business operations. We offer various types of support such as telephonic, site-visit and remote online support. You may want to keep your costs down and utilise our remote desktop support. We do offer Skype, Whatsapp, Zoom and Teams communication options with our customers that require faster support, however it all depends on what suits your team. Our support packages is included in our SLA billing per month.
I don't like to phone a call center and speak to someone I don't know, Is there something you can offer that is different to this?
Once you sign up with EDMA, we allocate an account manager to look after you and a back up account manager, in the event your account manager is unavailable. We advise contacting your account manager directly, should you need anything.
Biometric Hardware Devices
Would EDMA be able to integrate to our existing biometric hardware devices?
Depends what hardware it is, we do however, prefer to integrate with Virdi biometric devices and can offer various trade-in options on your existing devices, should you wish to replace your devices.
Why do you only offer Virdi biometric devices?
We offer Virdi biometric devices because we know that Virdi is the most durable product on the market, and although it is not one of the cheapest brands, it does offer more value for money in the long run. We are currently working on Impro and Paxton integrations that can link to other brands of biometric devices, should you already have a specific brand that you use.
What happens if my premises loses power?
All our Virdi biometric devices have back up battery power-supply that will last a few hours, and continue to allow your employees the ability to clock in and out, ensuring no downtime. Most other biometric hardware devices have a backup power supply too, however, be sure to ask the supplier, so that you receive accurate comparable quotes.
Should I change our fingerprint devices to facial recognition devices, after COVID-19 pandemic?
Not necessarily, you can upgrade to facial recognition if you prefer, however, you can also make your current Fingerprint devices COVID-19 proof by enforcing hand sanitizing after employees transact and implementing more frequent device cleaning regimes. Be sure to look up what cleaning solutions work best for your devices as using the wrong cleaning solutions, could damage the unit. Give us a call for any assistance with this.
Can we use facial recognition devices with EDMA?
Yes, EDMA works very well with Facial recognition devices. We offer a range of facial recognition, fingerprint and card devices that can be installed at your premises as part of our implementation process.
Do you have a team of installers?
No, we outsource our biometric installations to reputable, vetted installers and facilitate the whole process on your behalf. We work very closely with the installation team, to prepare for the installation, they become an extension of our team.
What happens if I have already installed devices and now need to move premises?
Your devices can be un-installed at the old premises and re-installed at your new premises, therefore there is no need to purchase new devices. Be sure to add your devices to your insurance and asset registers.
How long does an installation take?
It depends on what solution you are paying for. Our sales team will quote you on hardware and time taken to install the devices based on the solution you require. If you require turnstiles and door locks or any other specific access control needs, this will be factored into the quotation and we will plan for device installation when it is required in the process, ensuring that you won’t pay for any downtime waiting for these items to be installed. Our team can go through the specifics with you to ensure you understand the full process and timeframes of implementation.
What does EDMA Software Cost?
We offer various pricing options, depending on how many users you require, whether you require mobile apps or installed devices and which EDMA modules you need. Our sales team can provide you with a quote that suits your needs. We have been known to be a little more expensive than our competitors however, we have proven to save more money and offer more value, EDMA therefore pays for itself in the long run.
Do you charge for additional employees?
No, we don’t charge per active employee and you are able to have as many employees as you would like in the system. However you may wish to see a per head value of our pricing, which our sales team can provide. We prefer to quote you on pricing that does not vary, ensuring you are always aware of your costs and we do not believe in limiting your access because you have reached an employee limit.
Do you charge for extra training?
Depending on your Service Level Agreement, you may be required to pay for extra training of new staff that you require to be trained on EDMA after our initial training during implementation. Please ask our Sales team for specifics of what the SLA covers and what you might be billed, should you require extra training. We do find that implementing a train-the-trainer or champion in your organisation is more effective for you.
What are the hidden costs of EDMA?
There are no hidden costs, we itemise our quotations very thoroughly and explain each item. Software Configuration and Implementation is once off at the start of the project implementation. User training is billed per training session based on your requirements, we offer individual or group training sessions depending on what is required. We also offer remote training online. Our Service Level agreements (SLA) are billed monthly and include SaaS fees, software upgrades, software updates, server hosting, support and use of the software. We require signed documents confirming the configuration and implementation of the software, apart from the above listed items, you may be required to pay for additional set up of the software that we were not aware of at implementation stage.